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Frequently Asked Questions
Frequently Asked Questions
TOPICS
Orders
Can I change or cancel my order?
How long will it take to receive my order?
What’s the status of my order?
What if my order arrives damaged or I receive the wrong item?
Products & Regimen
What if I'm not sure a product is right for me before I order?
What if I have a skin reaction to a product I've opened?
What is the correct order I should be using the ROSE Ingleton MD regimen in? How do I layer the ROSE Ingleton MD products?
Can I use Rose Ingleton MD products with Tretinoin or other prescription products?
Can I use ROSE Ingleton MD products on areas of my body other than the face?
Will ROSE Ingleton MD products lighten my skin?
Is glycolic acid safe for my darker skin tone?
Can I use ROSE Ingleton MD products safely during my pregnancy?
Can I use ROSE Ingleton MD products safely on my sensitive skin?
Is ROSE Ingleton MD considered clean? Can I use ROSE Ingleton MD products if I’m vegan and/or concerned about cruelty-free beauty?
Discounts
Can I apply my discount code after placing an order?
Do you have a discount or promo code that I could use?
Why can’t I use my discount code with bundles?
Returns
Where do I send my return?
How do I start a return?
What is an RMA (return authorization)?
Why do the products need to be unopened?
Can I return something I bought at Sephora, a medical office, or another retailer?
What products are eligible for returns?
What if my order arrives damaged or I receive the wrong item?
How much will I be refunded to my original payment method?
How long does it take to receive my refund?
Do you refund original shipping charges?
When and why do I have to pay for return shipping costs?
Do you offer exchanges?
Shipping
Can I upgrade to expedited shipping?
Can I order if I live outside of the continental U.S.? Do you ship internationally?
Do you offer free shipping?
What shipping carriers do you use?
Subscriptions
How do subscriptions work?
How do I update my subscription shipping address or payment method?
Can I pause, skip, or cancel my subscription?
Can I get my next subscription order sooner than the scheduled date?
My item is out of stock. How will this affect my subscription?
Can I use a promotion code with my subscription?
Do I have to pay for shipping on subscription orders?
Can I purchase a subscription and a single product together?
When will I receive my next subscription order?
I can’t access my ROSE MD Customer Account. Help!
TOPICS
All Topics
Orders
Shipping
Products & Regimen
Discounts
Returns
Subscriptions
Orders
What’s the status of my order?
Can I change or cancel my order?
How long will it take to receive my order?
What if my order arrives damaged or I receive the wrong item?
Shipping
Do you offer free shipping?
Can I upgrade to expedited shipping?
Can I order if I live outside of the continental U.S.? Do you ship internationally?
What shipping carriers do you use?
Products & Regimen
What if I'm not sure a product is right for me before I order?
What is the correct order I should be using the ROSE Ingleton MD regimen in? How do I layer the ROSE Ingleton MD products?
What if I have a skin reaction to a product I've opened?
Can I use Rose Ingleton MD products with Tretinoin or other prescription products?
Can I use ROSE Ingleton MD products on areas of my body other than the face?
Will ROSE Ingleton MD products lighten my skin?
Can I use ROSE Ingleton MD products safely during my pregnancy?
Can I use ROSE Ingleton MD products safely on my sensitive skin?
Is ROSE Ingleton MD considered clean? Can I use ROSE Ingleton MD products if I’m vegan and/or concerned about cruelty-free beauty?
Is glycolic acid safe for my darker skin tone?
Discounts
Do you have a discount or promo code that I could use?
Can I apply my discount code after placing an order?
Why can’t I use my discount code with bundles?
Returns
What products are eligible for returns?
How do I start a return?
Can I return something I bought at Sephora, a medical office, or another retailer?
What if my order arrives damaged or I receive the wrong item?
What is an RMA (return authorization)?
Where do I send my return?
Why do the products need to be unopened?
How much will I be refunded to my original payment method?
How long does it take to receive my refund?
Do you refund original shipping charges?
When and why do I have to pay for return shipping costs?
Do you offer exchanges?
Subscriptions
How do subscriptions work?
How do I update my subscription shipping address or payment method?
Can I pause, skip, or cancel my subscription?
Can I get my next subscription order sooner than the scheduled date?
Do I have to pay for shipping on subscription orders?
My item is out of stock. How will this affect my subscription?
Can I use a promotion code with my subscription?
Can I purchase a subscription and a single product together?
When will I receive my next subscription order?
I can’t access my ROSE MD Customer Account. Help!
